Shipping Policy — Urban Select

Last Updated: October 13, 2026

At Urban Select, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Our business days are Monday through Friday, excluding public holidays.

Please note that order processing times may be longer during holidays, promotional events, or periods of high order volume.

You will receive an email confirmation after placing your order. Once your order has shipped, you may receive a shipping confirmation email with tracking information, when available.

2. Shipping Destinations

Urban Select currently offers shipping to the destinations available at checkout.

Shipping availability may vary depending on the product, destination, and carrier restrictions.

Please make sure your shipping address is complete and accurate before submitting your order.

3. Estimated Delivery Times

Delivery times depend on the destination, shipping method, product availability, and carrier.

Estimated delivery times, when available, will be displayed during checkout or communicated through our shipping information.

Unless otherwise stated at checkout, the following estimates may apply:

• Order processing: 1–3 business days.

• Shipping and transit: Varies by destination and shipping method.

• Total delivery time: Processing time plus estimated transit time.

These timeframes are estimates and are not guaranteed. Actual delivery times may vary due to customs inspections, carrier delays, weather conditions, or other circumstances beyond our reasonable control.

4. Shipping Costs

Shipping costs, if applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping promotions or free shipping offers may be available for eligible orders and will be subject to the conditions displayed at the time of purchase.

Any shipping fees applicable to your order will be shown before payment is completed.

5. Order Tracking

When tracking is available, we will send you a shipping confirmation email containing your tracking number or tracking instructions.

Please allow some time for tracking information to become available after your order has shipped.

You can use the tracking information provided to check the progress of your delivery.

If you have not received tracking information within a reasonable period after shipment, please contact us at selecturban.contact@gmail.com.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at selecturban.contact@gmail.com.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

Urban Select is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers, except where otherwise required by applicable law.

7. Delayed, Lost, or Missing Packages

Although we work to ensure orders are shipped promptly, delays may occasionally occur during transit.

If your package has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the issue.

If tracking indicates that your package was delivered but you have not received it, please check around your delivery location and with household members, neighbors, or your carrier, where appropriate.

If your package is confirmed lost or another delivery issue occurs, we will review the circumstances and work toward an appropriate resolution in accordance with applicable law.

8. Damaged Packages or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us at selecturban.contact@gmail.com.

Include your order number, a description of the issue, and clear photographs of the product and packaging, if possible.

Please contact us as soon as reasonably possible after receiving the order so we can review the situation and assist you with the next steps.

Your rights under applicable consumer protection laws remain unaffected.

9. International Shipping, Customs, and Duties

For orders shipped internationally, additional customs duties, import taxes, or other fees may apply depending on the destination country's regulations.

Unless expressly stated otherwise at checkout, these charges may be the customer's responsibility.

International shipments may also experience additional delays due to customs inspections or import procedures.

Customers are responsible for complying with applicable import requirements in their destination country, subject to mandatory consumer protections and applicable law.

10. Split Shipments

Depending on product availability, warehouse locations, or shipping arrangements, items from a single order may arrive in separate packages.

If your order is shipped in multiple packages, tracking information may be provided separately when available.

11. Order Cancellations and Changes

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has entered processing or has been shipped.

If your order has already shipped, please refer to our Return and Refund Policy for information about eligible returns.

Nothing in this section limits any cancellation rights required by applicable law.

12. Contact Information

If you have any questions about shipping, delivery, or order tracking, please contact us:

Store Name: Urban Select

Email: selecturban.contact@gmail.com

Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM

We appreciate your business and thank you for choosing Urban Select.