Refund and Return Policy — Urban Select

Last updated: October 13, 2026

At Urban Select, customer satisfaction is important to us. We want you to feel confident when shopping for accessories, clothing, footwear, outdoor adventure gear, trekking and camping equipment, and home and garden products.

If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, unworn, undamaged, and in its original condition, with all original tags, accessories, and packaging included where applicable.

You must also provide proof of purchase, such as your order number or order confirmation email.

2. Items That Cannot Be Returned

Certain items may not be eligible for return, including:

• Items marked as final sale or non-returnable at the time of purchase, where permitted by applicable law.

• Personalized or custom-made products.

• Products that have been used, damaged after delivery, or returned in a condition that prevents resale, except where the issue is covered by applicable consumer protection laws.

This policy does not limit any rights you may have under applicable law.

3. How to Request a Return

To start a return, please contact our customer support team at selecturban.contact@gmail.com with the following information:

• Your full name.

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photos of the product, if it is damaged, defective, or incorrect.

Our team will review your request and provide instructions on how to proceed. Please do not send items back before receiving return instructions.

4. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs, unless otherwise stated or required by applicable law.

If you receive a damaged, defective, or incorrect item, please contact us before returning it. We will work with you to find an appropriate solution and cover return shipping costs when required by applicable law or our approved return arrangements.

Original shipping charges are generally non-refundable for change-of-mind returns, except where otherwise required by applicable law.

5. Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for us to process an approved refund. After processing, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If your refund has not appeared after this period, please contact us at selecturban.contact@gmail.com.

6. Damaged, Defective, or Incorrect Items

We want you to receive your order in the condition you expect.

If your item arrives damaged, defective, or different from what you ordered, please contact us at selecturban.contact@gmail.com as soon as possible, preferably within 7 days of delivery.

Include your order number and clear photographs showing the issue. Our team will review the situation and offer an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

This reporting timeframe does not waive any rights or remedies available to you under applicable consumer protection laws.

7. Exchanges

If you would like a different size, color, or product, please contact our customer support team.

Exchanges are subject to product availability. If an exchange is unavailable, we will discuss the available alternatives with you, including a refund where applicable.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible at selecturban.contact@gmail.com.

We cannot guarantee cancellation once an order has been processed or shipped. If the order has already shipped, you may need to follow the return procedure described in this policy.

Your statutory cancellation rights, where applicable, remain unaffected.

9. Refund Policy Exceptions

Urban Select reserves the right to review return requests individually and reject returns that do not meet the eligibility requirements stated in this policy, except where applicable law provides otherwise.

Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights that apply to your purchase.

10. Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

Store: Urban Select
Email: selecturban.contact@gmail.com
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM

We appreciate your trust in Urban Select and thank you for shopping with us.